PlayOnly

Blocked Content Policy

Effective: 14 September 2026·Last revised: 2 October 2026 — updated for the general-audience service; romance with characters allowed, sexual content prohibited

1. Purpose and scope

This Policy sets out the content you must not request, write or upload on PlayOnly (the “Service”), and the content you must not try to make the AI generate.

It applies to the messages you exchange with characters, the personas, memories and notes you write, the profile and persona images you upload, and AI-generated images, where the feature is available.

This Policy explains the prohibited conduct in the Terms of Service in more detail. If you break this Policy, we may take action under the Terms of Service.

2. What the Service is

The Service is an AI character chat service for a general audience. You must be at least 18 years old to create an account.

Every character in the Service is fictional and is created and published by the operator; none of them is a real person. AI-generated images, where the feature is available, are likewise made entirely by AI, without filming or photographing any real person.

You can grow close to a character, confess your feelings and become their partner. Romance is part of the story, but sexual relationships and sexual content are not part of the Service, and the content described in sections 3 to 6 is prohibited in all circumstances.

3. No sexual content of any kind

Sexual content of any kind is prohibited on the Service, even where every character involved is an adult. You must not request, write or upload it, or try to make the AI generate it. This includes:

  • ·Nudity — naked bodies, undressing, or describing bodies in a sexual way
  • ·Sexual activity — depicting sexual acts or sexual arousal, whether in detail or through euphemism
  • ·Sexual innuendo — sexually suggestive remarks, jokes or double meanings
  • ·Sexual images — uploading sexual or sexually suggestive images, such as nude or semi-nude images, as a profile or persona image, or requesting them from the AI where image generation is available
  • ·Pornography — sharing pornographic material, or posting links to sexual websites or services

Non-sexual affection, such as holding hands, a hug or a kiss, is not prohibited. Sexual content that also involves a minor, a real person, violence or exploitation is treated as the most serious kind of violation.

4. Content involving minors

Protecting minors comes first. In addition to the ban in section 3, any content that sexualises or exploits anyone who is under 18, appears to be under 18, or is described as under 18 is strictly prohibited and is treated as the most serious violation of this Policy. This includes:

  • ·depicting a person under 18 in a sexual or romantic way, or requesting or steering towards such a depiction
  • ·emphasising a childlike body, way of speaking or behaviour in a sexual or romantic context
  • ·so-called “age play”, in which an adult takes the role of a child or acts like one
  • ·using school settings, school uniforms or school years that imply a minor in a sexual or romantic context
  • ·trying to get around this rule by claiming that a character who looks or is set up as a minor is “actually centuries old” or “really an adult”
  • ·setting a persona's age under 18, or casting yourself or a character as a minor in a sexual or romantic scenario

The Child Safety Policy explains how we protect minors in more detail.

5. Content involving real people

Content that treats a real, identifiable person in any of the following ways is prohibited. This applies equally to public figures and private individuals.

  • ·Sexual depiction — depicting a real person sexually in any way
  • ·Deepfakes — trying to create images or videos that combine or imitate a real person's face or likeness, or asking for AI-generated images to resemble a real person
  • ·Degradation — content that insults or humiliates a real person
  • ·Defamation — content that invents false facts about a real person and harms their reputation
  • ·Unauthorised photos — uploading someone else's photo as your profile or persona image without their permission

If you believe content on the Service depicts you or uses your likeness, name or personal information, you can ask for it to be removed under the Content Removal Policy.

6. Dangerous or illegal content

The following content is also prohibited:

  • ·Promoting self-harm, suicide or eating disorders — content that encourages or glorifies them, or gives specific methods
  • ·Graphic violence — content that depicts gore, mutilation, torture and the like in graphic detail
  • ·Terrorism and violent extremism — content that supports or promotes terrorist groups or violence, or plans an attack
  • ·Human trafficking and exploitation — content that promotes or helps with buying or selling people, forced prostitution, forced labour or other exploitation of people
  • ·Hate speech and harassment — content that attacks or demeans people or groups because of race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, disability or similar characteristics
  • ·Instructions for illegal activity — content that shows how to actually make weapons, make or deal drugs, hack, commit fraud and the like
  • ·Exposing personal information — entering or spreading someone else's real name, address, contact details, ID details and the like without their consent
  • ·Intellectual property infringement — uploading or copying other people's works or trademarks without the rights holder's permission
  • ·Spam and malware — repeatedly sending promotional content, or inserting malicious code or phishing links

Talking about how you feel, or about thoughts of self-harm or suicide, is not itself prohibited. If you are in crisis, please contact local emergency services or a crisis line rather than an AI character. The Community Guidelines have more on this.

7. Fiction is not an excuse

Blocked content remains prohibited when it is framed as a fictional story, role-play, a hypothetical, a joke, “research” or anything similar. The fact that characters are fictional, or that your conversations are not visible to other users, does not create an exception.

Trying to produce blocked content by changing a scenario step by step, phrasing things indirectly, or working around the AI when it declines a request or steers the conversation elsewhere is also a breach of this Policy.

8. Enforcement

We enforce this Policy as follows:

  • ·The Service's AI models are instructed not to produce content that breaks this Policy and to steer conversations away from it. AI is not perfect, however, and the fact that the AI did not decline or change the subject does not make the content allowed.
  • ·When we receive a report or suspect a violation, we may review the conversation, uploaded images and AI-generated images concerned, as far as necessary for the investigation.
  • ·We may remove content that we find breaks this Policy.
  • ·Depending on how serious the violation is, we may restrict or suspend your use of the account or terminate it. Where the Terms of Service allow, remaining Spark is not refunded.
  • ·Where we find apparent child sexual abuse material or exploitation of minors, we terminate the account immediately, report it to the competent authorities such as the National Center for Missing & Exploited Children (NCMEC) in the United States and the Korean National Police Agency, and preserve the relevant material as the law requires.

The Community Guidelines describe the steps we take and how to appeal.

9. How to report

We take reports by email. If you come across content that breaks this Policy, please write to admin@playonly.ai. Including the following helps us look into it quickly:

  • ·if you are a user, the email address of your account
  • ·the name of the character involved and the approximate date and time of the conversation
  • ·a description of the message or image concerned
  • ·which part of this Policy you think the content breaks

Reports involving minors are handled ahead of other reports. Please do not attach images that appear to be child sexual abuse material to your email; describe in words only where you saw it and what it shows.

10. Related policies

Please also read the following documents:

  • ·Terms of Service — the conditions of use and prohibited conduct in general
  • ·Community Guidelines — the rules of conduct for users and the steps we take
  • ·Child Safety Policy — the age limit and how we protect minors
  • ·Content Removal Policy — how to ask for content to be removed
  • ·DMCA Policy — how to report copyright infringement
  • ·Complaint Policy — how complaints are received and handled

11. Changes to this Policy

We may change this Policy where necessary. We will publish the effective date and the substance of any change within the Service, and will give at least 7 days' notice before a change that disadvantages users takes effect.

12. Contact

For questions or reports about this Policy, write to admin@playonly.ai.

The Korean text of this Policy is the authoritative version. Where a translation differs, the Korean text prevails.